Frequently Asked Questions

We manufacture a wide range of hangers including:

• Plastic Hangers: Various sizes and colors for general clothing
• Underwear Hangers: Specialized hangers with gentle clips for delicate items
• Pearl & Beaded Hangers: Decorative hangers for special occasions
• Metal Clip Hangers: For trousers, skirts, and heavy garments
• Clothes Security Tags: Anti-theft devices for retail stores
• Specialty Hangers: Children's hangers, shoe hangers, folding hangers

Our hangers are made from high-quality materials:

• ABS Plastic: Durable, lightweight, and recyclable material used for most plastic hangers
• PS Plastic: Used for certain specialty hangers
• Stainless Steel: Used for metal components and clip mechanisms
• Galvanized Steel: For security tags and heavy-duty applications
• Eco-friendly Plastics: We offer options made from recycled materials

Yes, we offer extensive customization options:

• Color Matching: We can match any Pantone or RAL color
• Logo Printing: Silk-screen printing, hot stamping, or laser engraving
• Custom Packaging: Branded polybags, boxes, or bulk packaging
• Product Design: Custom hanger designs based on your specifications
• Minimum Order Quantity: Customization available for orders of 1,000+ units

We maintain strict quality control throughout our manufacturing process:

• ISO 9001:2015 certified quality management system
• Raw material inspection before production
• In-process quality checks during manufacturing
• Final inspection before packaging
• Sample testing for durability and weight capacity
• Compliance with international safety standards

Our MOQ varies by product type:

• Standard Products: 500 pieces per design/color
• Custom Products: 1,000 pieces minimum
• Mixed Container: Can mix different products in one container
• Sample Orders: Available for testing before bulk orders
• Small Business Program: Contact us for smaller quantity options

We accept various payment methods for your convenience:

• T/T (Bank Transfer): Most common for international orders
• L/C (Letter of Credit): Available for large orders
• PayPal: For sample orders and small payments
• Western Union: For urgent payments
• Alibaba Trade Assurance: Protected payments through Alibaba
• Credit Card: Available for certain transactions

Production time depends on order size and customization:

• Standard Products: 10-15 working days
• Custom Products: 15-25 working days (including mold preparation)
• Large Orders (20,000+): 25-35 working days
• Urgent Orders: Rush production available (extra charges apply)
• Sample Production: 5-7 working days

Note: Times may vary during peak seasons.

Yes, we encourage customers to order samples before bulk orders:

• Standard Samples: Available for all products
• Custom Samples: We can produce samples based on your specifications
• Sample Cost: Charged at product cost + shipping
• Sample Time: 5-7 working days for production
• Sample Credit: Sample cost can be deducted from first bulk order
• Free Samples: Available for established customers

We offer multiple shipping options based on your needs:

• Sea Freight (FCL/LCL): Most economical for large orders
• Air Freight: Faster delivery for urgent orders
• Express Courier: DHL, FedEx, UPS for samples and small orders
• Rail Freight: Available for certain destinations (Europe)
• Door-to-Door Service: We handle all logistics including customs clearance
• Port-to-Port: You handle customs clearance at destination

Shipping times vary by method and destination:

• Sea Freight:
  • USA/Canada: 25-35 days
  • Europe: 30-40 days
  • Australia: 20-25 days
  • Middle East: 25-30 days
• Air Freight:
  • USA/Canada: 5-8 days
  • Europe: 4-7 days
  • Australia: 4-6 days
• Express Courier: 3-7 days worldwide

Note: Times are estimates and may vary.

We offer different options for customs clearance:

• DDP (Delivered Duty Paid): We handle everything including duties and taxes
• DAP (Delivered at Place): We deliver to your location, you handle duties
• FOB (Free On Board): You handle all shipping and customs
• EXW (Ex Works): You arrange pickup from our factory
• Customs Documentation: We provide all necessary documents (invoice, packing list, certificate of origin, etc.)
• Customs Assistance: We can recommend customs brokers in your country

We use secure packaging to ensure products arrive safely:

• Inner Packaging: Individual polybags, tissue paper, or cardboard sleeves
• Outer Packaging: Strong carton boxes with proper labeling
• Palletization: Boxes are palletized for container shipments
• Waterproofing: Plastic wrapping for moisture protection
• Custom Packaging: Available with your branding and design
• Eco-friendly Options: Recyclable and biodegradable packaging available

Yes, we stand behind the quality of our products:

• Material Defects: 12-month warranty against manufacturing defects
• Quality Guarantee: Products must meet agreed specifications
• Damage During Shipping: Covered if properly packed by us
• Warranty Claims: Must be filed within 30 days of receipt
• Resolution: Replacement, repair, or credit based on situation
• Exclusions: Normal wear and tear, improper use, or unauthorized modifications

We have a clear process for handling damaged or defective products:

1. Document: Take clear photos of the damaged items and packaging
2. Report: Contact us within 7 days of receiving the shipment
3. Investigation: We'll investigate the cause of damage
4. Resolution: Based on our findings:
   • Shipping damage: We file claim with shipping company
   • Manufacturing defect: We send replacements immediately
   • Minor issues: We offer discount on next order
5. Prevention: We adjust packaging/shipping methods to prevent recurrence

Our return policy is designed to be fair to both parties:

• Quality Issues: Full replacement or refund for defective products
• Wrong Items: We cover return shipping for our mistakes
• Change of Mind: Returns accepted within 30 days (customer pays shipping)
• Custom Products: Generally non-returnable unless defective
• Return Process: Contact us first for return authorization
• Restocking Fee: May apply for non-defective returns (15-25%)

We provide comprehensive after-sales support:

• Technical Support: Assistance with product usage and installation
• Re-order Assistance: Easy reordering process for repeat customers
• Product Advice: Recommendations for new products or improvements
• Market Updates: Information about new designs and trends
• Account Management: Dedicated contact person for key accounts
• Regular Follow-up: Check-ins to ensure customer satisfaction